Terms & Conditions

Terms and Conditions

Effective Date: 28/05/2024

Welcome to hautehaven.co.za (the “Site”). These Terms and Conditions (“Terms”) govern your use of the Site and the purchase of products from Haute Haven (“we”, “us”, or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site.

1. General

1.1 Business Information:

  • Website: hautehaven.co.za
  • Business Name: Haute Haven
  • Address: 454 Neser Street, 7 Neser Park, Garsfontein, Pretoria
  • Email: hautehaven@gmail.com

1.2 Products: Haute Haven specializes in selling ladies’ shoes.

2. Use of the Site

2.1 Eligibility: By using this Site, you represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

2.2 Account: You may be required to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.3 Prohibited Uses: You agree not to use the Site for any unlawful purpose or in any way that might harm, damage, or disparage any other party.

3. Product Information

3.1 Accuracy of Information: We strive to provide accurate information about our products, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

3.2 Pricing: All prices are in South African Rand (ZAR) unless otherwise stated. We reserve the right to change prices at any time without notice.

4. Orders

4.1 Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason.

4.2 Payment: Payment must be made in full at the time of order placement. We accept various payment methods, including credit/debit cards and other payment gateways as specified on the Site.

4.3 Shipping: We aim to dispatch orders within the timeframe indicated at the time of order. However, we do not guarantee delivery dates. Shipping costs and times vary based on the delivery address and shipping method chosen.

4.4 Risk of Loss: All purchases of physical items from us are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns and Refunds

5.1 Return Policy: We accept returns of products in their original condition within 30 days of delivery. To initiate a return, please contact us at hautehaven@gmail.com for instructions.

5.2 Refunds: Refunds will be processed to the original payment method used during the purchase. Refunds are issued once the returned item has been received and inspected.

5.3 Exchanges: We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at hautehaven@gmail.com.

6. Intellectual Property

6.1 Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Haute Haven or its content suppliers and is protected by South African and international copyright laws.

6.2 License: Haute Haven grants you a limited, revocable, non-transferable, and non-exclusive license to access and make personal use of the Site. This license does not include any resale or commercial use of the Site or its contents.

7. Limitation of Liability

7.1 Disclaimer of Warranties: The Site and all content, products, and services included on or otherwise made available to you through the Site are provided by Haute Haven on an “as is” and “as available” basis, unless otherwise specified in writing. We make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, materials, products, or other services included on or otherwise made available to you through the Site.

7.2 Limitation of Liability: To the fullest extent permitted by law, Haute Haven shall not be liable for any damages of any kind arising from the use of the Site or from any information, content, materials, products, or other services included on or otherwise made available to you through the Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

8. Indemnification

You agree to indemnify, defend, and hold harmless Haute Haven, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any modifications indicates your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

By using the Site, you acknowledge that you have read and understood these Terms and agree to be bound by them.