Privacy Policy - Haute Haven

Effective Date: 28/05/2024

Introduction

Welcome to Haute Haven (referred to as “we”, “us”, or “our”). Haute Haven operates the website hautehaven.co.za (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our Site or purchase our products. By using our Site, you agree to the terms of this Privacy Policy.

Data Collection

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number, delivery address.
Payment Information: Credit card details, billing address.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Collect Data

We use different methods to collect data from and about you including:

Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by mail, phone, email, or otherwise.
Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including analytics providers and advertising networks.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To process and deliver your order: Including managing payments, fees, and charges, and delivering products.
To manage our relationship with you: Including notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
To administer and protect our business and this Site: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
To deliver relevant website content and advertisements to you: And measure or understand the effectiveness of the advertising we serve to you.
To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest to you.

Data Sharing

We may share your personal data with the following parties:

Service Providers: To perform certain functions on our behalf such as fulfilling orders, processing payments, and delivering packages.
Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
Regulators and Other Authorities: Who require reporting of processing activities in certain circumstances.
Third-party Marketing Partners: With your consent, we may share your data with selected third parties for marketing purposes.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

Request Access: To your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request Correction: Of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request Erasure: Of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to Processing: Of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request Restriction of Processing: This enables you to ask us to suspend the processing of your personal data in certain scenarios.
Request Transfer: Of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
Withdraw Consent: At any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at hautehaven@gmail.com.

How to Exercise Your Rights

To exercise your rights, please follow these steps:

Submit a Request: Send an email to hautehaven@gmail.com detailing your request. Please include your name, contact information, and details about your request.
Verification: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Response Time: We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to This Privacy Policy

We keep our privacy policy under regular review and may update it from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: hautehaven@gmail.com
Address: Haute Haven, 454 Neser Street, 7 Neser Park, Garsfontein, Pretoria